Shipping and delivery
How we confirm, dispatch and track orders within Pakistan.
Last updated 24 September 2026
Where we deliver
We currently accept orders for delivery within Pakistan. Availability and the delivery charge are shown at checkout before you place an order. If a location cannot be served, we will contact you and cancel any unfulfilled order, returning any amount already paid.
Preparing your order
We check stock, the delivery address and your contact number before dispatch. Cash-on-delivery orders require the confirmation step shown at checkout. We aim to prepare available items promptly; preparation and delivery dates are estimates, not guaranteed dates. We will tell you if a material delay arises and offer a practical choice, including cancellation before dispatch.
Dispatch and tracking
After dispatch, we provide the courier name and tracking number when available. You can check the latest status on our order-status page using your order number, phone and email. Courier scans may appear later than the parcel's actual movement. Please contact us if the parcel is delayed or marked delivered but not received.
Delivery attempts
Please provide a reachable phone number and a complete address. If a delivery attempt fails, we will help coordinate a reasonable new attempt where the courier allows it. Any additional charge will be explained before you agree to a new dispatch.
Need help with an order?
Include your order number when you write to us so we can find it quickly.
care@medoxus.com