Returns and exchanges

Change of mind or size

Contact care@medoxus.com within 7 days of delivery if you need a different size or no longer want an item. Include your order number and the item you wish to return. This voluntary return option applies to items that are unworn, unwashed, undamaged and returned with their original tags and packaging. Trying an item on indoors to assess fit is fine.

We will confirm the return method before you send anything. You pay the ordinary return postage for a change-of-mind or size return. An exchange depends on stock availability; if your preferred variant is unavailable, we will offer another option or a refund for the eligible item.

Faulty, damaged, wrong or misdescribed items

Email us as soon as you notice a problem, with your order number and photographs if useful. We will assess the item fairly and arrange an appropriate remedy, such as replacement or refund. MedOxus covers reasonable return postage for a verified fault or an item we sent incorrectly. The voluntary 7-day change-of-mind conditions do not limit rights you may have under applicable consumer law.

Refunds

After we receive and inspect an eligible return, we will confirm the outcome and initiate the refund promptly. A prepaid order is refunded to the original payment method where available; the payment provider and bank control when it appears. For a cash-on-delivery order already paid to the courier, we will ask for verified bank details through a secure support exchange. No refund is due for an unpaid, cancelled COD order.

Cancellations and contact

You may ask to cancel before dispatch by emailing orders@medoxus.com. Once the parcel has shipped, use the return process above. Do not post an item to an address found elsewhere; we will provide the correct return instructions for your case.